Although there have always been key workers in any sector, the importance of care workers has become more important than ever in our current climate. Their bravery and tenacity should be lauded more than ever, but how can telecommunications help out some of the most heroic and selfless people in the workforce?
Care workers have a demanding schedule, which often relies on them being constantly on-the-go. Keeping this flow of movement and information efficient from one appointment to the next relies on effective telecommunications; whether that be in the context of being able to actively juggle communicating with multiple patients, or less traditional capacities such as recording data that can be accessed by their employees. For those looking after the most vulnerable, reliability is beyond essential. Telecommunications gives anybody the ability to reach out to those they need, in a way that we can barely appreciate now that mobile phones are so wide-spread and accessible. This can be a great source of peace of mind for people in need of support and those who care for them – if facilitated correctly by a reliable network with broad coverage.
Tracking software can also be greatly beneficial for processing the telematics data that can keep track of a carers’ whereabouts and assist with locating them on the go, whether to obtain real-time data to help with queries, to relay important information or smooth out any scheduling issues. When functioning correctly, telecommunications can allow care workers themselves more flexibility and personalisation of the care they give, now they can more effectively orientate themselves around those in need of care. Without quality technology and its functionality, this detailed level of communication could never be possible. In the case of the individual people they care for, having this trust that they are not alone and can be in contact with their carer at any time is a gift of confidence and comfort. For carers themselves, telecommunications can be used to circumvent some of the inherent difficulties of being a lone worker. The One Solution offers Jobtrac+ technology that has innovative and helpful features for your mobile device, including Shake to Dial, Live Mapping, and ‘The Arm’, the most popular functionality which allows lone workers to stay on the line with an Emergency Response Centre until they are confident that they are secure. After all, keeping our carers safe is the best way to help them look after others!
In the context of care homes telecommunications are no less vital, as complexes can be home to dozens of elderly or vulnerable people, all of whom live in their own private flats or quarters. Providing this volume of individuals with telecommunication facilities requires an intelligent system, such as, VoIP. The reliability of this system is absolutely paramount. A patient being able to make emergency calls to their carer on a tailormade in-house system at any time is crucial and could be a matter of life and death! Being able to have confidence in technology and use its responsiveness as an advantage makes all the difference and can save lives. What is more, high-traffic communication with many lines (and the possibility to root calls) is vital for allowing those being cared for to speak to their loved ones in a meaningful way. Being able to keep in close contact with beloved friends and families, especially in a time where visits must be kept minimal, is essential for the mental well-being of many in care and is worth investing in more than ever at the moment.
From all of us at The One Solution, a big THANK YOU to all of the care workers out there! We hope you have a terrific Christmas season, keep up the good work and if you think any of our services could benefit you or your workplace then please get in touch.